We respect your rights to privacy under the applicable personal data protection act, or equivalent (“PDPA”) which deals with the collection, management and disclosure of your personal data.
In relation to your information collected in Greater China, SUEZ NWS respects your rights to privacy under the PDPA. It is also SUEZ NWS’s policy to meet regional or international standards of personal data privacy protection and to comply with the requirements of all applicable data protection and privacy laws.
We may collect the following types of personal data:
Additionally, if you are applying for employment with SUEZ NWS, we will collect the following: ID/Passport copies, Date of Birth, Nationality, Marital Status, Gender, Educational and employment history and professional qualifications, including testimonials and references, Medical, legal and financial history, Next of Kin, family or emergency contact information, Curricula Vitae.
We may also collect some information that is not personal data because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect personal data about you for various purposes so that we can perform our business activities and functions, and provide the best possible quality of customer service.
We collect, hold, use and disclose your personal data for purposes including:
We generally explain at the time we collect personal data how we will use or disclose information we collect. We will only use or disclose personal data for a purpose other than that for which it was collected or a related purpose if you have consented to such different use or disclosure, or such use or disclosure is otherwise allowed by the privacy laws.
We collect your personal data online and offline, directly from you where it is reasonable or practicable to do so, such as, for example, in ways including:
We may also collect your personal data from third parties including, for example, from credit reporting agencies, business data providers, professional and/or industry associations, law enforcement agencies and other government entities.
If you do not provide us with the personal data described above, some or all of the following may happen:
In this regard, please note that it is on your part to ensure that all personal data submitted to us is complete, accurate, true and correct at the time of submission. Failure on your part to do so may result in our inability to provide you with products and services you have requested.
Please note that if you do not consent to any of the above business purposes, SUEZ NWS may also be unable to meet the purposes for which the information was collected.
We may disclose your personal data to:
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
By your submission of your personal data to us, you consent to the onward disclosure of your personal data to the above persons or service providers and the processing of your personal data by these persons or service providers.
SUEZ NWS complies with widely recognized key data protection principles (fairness, purpose limitation, data quality, data retention, compliance with individuals’ rights, security) and takes reasonable measures for the security of personal data. We may hold your information in either electronic or hard copy form.
SUEZ NWS respects the privacy rights and interests of individuals. SUEZ NWS observe the following principles when processing personal data:
SUEZ NWS is committed to taking commercially reasonable technical, physical, and organizational measures to protect personal data against unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction. We offer the use of secure servers to enable you to place orders or to access your account information. We implement access control measures for our internal systems that hold personal data. Authorized users are given access to such systems through the use of a unique identifier and password.
Access to personal data is provided to our staff for the sole purpose of performing their job duties. We sensitize our employees on proper use and handling of personal data. We also require our service providers to maintain compliant security measures. We implement security measures to determine the identity of registered users, so that appropriate rights and restrictions can be enforced for these users. In case of a registered user, we use both log ins and passwords for authentication. You are responsible for maintaining the security of your log-in credentials.
SUEZ NWS complies with mandatory data breach notification laws and will notify you either directly or through our website of any data breach which is likely to cause you serious harm.
In most cases, we will ask that you put your request in writing to us. We will investigate your complaint and use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing, or if you are dissatisfied with the response that you receive from us, you have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.